Privacy Policy


Manager of the FIDANCIA websites:

Company name: FIDANCIA , S.L. (hereinafter, FIDANCIA)
VAT: B60684305
Intra-Community Operator VAT: ESB60684305
Registered Address: C/ Caspe, 118, Principal 4º, Barcelona, 08013 (Spain)
Contact: E-mail:
Register: Barcelona Business Register, Volume 27.609, Folio 47, Page B 122.236
FIDANCIA Pages (hereinafter, Website):
Main website:
Social network profiles: Facebook, twitter, LinkedIn, Instagram




Data Controller (for processing):
Contact details for the data controller: Company name: FIDANCIA, S.L. (hereinafter, FIDANCIA)
VAT: B60684305
Intra-Community Operator VAT: ESB60684305
Registered address: C/ Caspe, 118, Principal 4º, Barcelona, 08013 (Spain).
Contact e-mail:




A. What information do we collect?
Only what is necessary to be able to provide our services as agents of collection management, recovery, credit insurance, legal advice, legal services or services of trade fair agents, and to attend to the requests of our clients and/or interested parties.


The consent given by representatives or authorised persons, for the purposes of article 21 of Law 34/2002, of 11 July, relating to the information society and electronic commerce services (LSSI), shall be understood to have been given both in their own name and in the name of the legal entity that they represent.


FIDANCIA does not collect data that is considered to be particularly sensitive by the GDPR, such as: race or ethnic origin, political opinions or religious or philosophical beliefs, participation in trade unions, health, sexual activity or sexual orientation, biometric or genetic data.


It is the responsibility of each interested party to ensure that the information provided is true, accurate, complete and up to date and only they will be responsible for any damage or injury, whether direct or indirect, that may be caused due to the breach of this obligation.


If a User provides data which belongs to a third party who is different from the User, they must inform the third party of the aspects contained in this Privacy Policy and obtain their consent to provide their data to FIDANCIA.


B. Why and for what purpose do we process your personal data?
Personal data is collected exclusively for the purposes indicated in this Privacy Policy, based on the following legitimate grounds:


I. The execution of the service contract between you and FIDANCIA or the application of pre-contractual measures:


a. To process the users’ website registration request in order to activate their subscription, for which it will be necessary to verify their identity.


b. To provide you with the service requested, as well as to invoice and collect for this, to manage, maintain and control our contractual relationship with our customers, and to resolve any possible concerns.


II. Legitimate interests of FIDANCIA:
In the case of clients: In accordance with Law 34/2002 (LSSI), FIDANCIA may carry out commercial and/or advertising actions or communications by any means, including electronic or equivalent communications, related to products or services similar to those contracted.

You may object to such processing on the basis of legitimate interest, by following the instructions below.


III. Consent
a. If you are not a customer: for sending Information and advertising on FIDANCIA’s products and services, by any means, including electronic or equivalent communications.


b. Sending information and advertising about products and services of other companies within the group or third parties by any means, including electronic or equivalent communications.


The maintenance or fulfilment of the contractual relationship you have with FIDANCIA will not affected if you do not authorise the processing of your personal data for the above purposes


C. How do we collect your personal data?
From the information you provide when you fill out a WEB form or contract products/services with us.


D. Who do we share this Information with?
We do not pass on your personal data to third parties, unless we are obliged to do so by law or you have agreed to this with FIDANCIA.
We share your Information with:
Service providers contracted by FIDANCIA (data processing managers), for example, our hosting service or our consultants. We contractually require that all our employees use the personal data provided only for the purpose specified in the contract, and at the end of the contract, to return the data to us or destroy it.


Service providers located outside the European Economic Area (International Data Transfer – TID). In these cases, FIDANCIA requires such recipients to comply with measures designed to protect personal data and, to this end, relies on mechanisms approved by the EU that allow such transfers.


Through legal obligation: Tax Agency, judges and courts, etc.


E. Data retention
The personal data provided through contact forms will be kept by FIDANCIA for a maximum period of 6 years, unless you indicate your wish to receive commercial communications, in which case they will be kept foras long as you do not object to this.


If you are a customer, we will retain your personal data as long as our contractual relationship remains in force and you have not requested its deletion. Once the contract is ended, FIDANCIA will keep your locked personal data for the period required by law which, in general, is 6 years according to the regulations of the Commercial Code. After this time has passed, your data will be destroyed.


E-mail Service Subscriber Data: From the time the user subscribes to the service until they unsubscribe.


User data uploaded by FIDANCIA to pages and profiles on social networks: From the time the user gives their consent until they withdraw it.


Details of applicants for internships or job vacancies: In the event that the candidate is not selected, FIDANCIA may retain their curriculum vitae for a maximum period of two years in order to include the candidate in future employment vacancies, unless the candidate states otherwise.


F. How to exercise your rights


In order to request the exercise of the following rights, users may send a written communication to the FIDANCIA registered office or to the e-mail address indicated in the heading of this legal notice including, in both cases, a photocopy of their ID card or other similar identification document:


  • Right to request access to personal data: You can enquire at FIDANCIA if this company is processing your data.
  • Right to request rectification of your data  (if incorrect) or its deletion.
  • Right to request limited processing of data, in which case the data will only be kept by FIDANCIA for the exercise or defence of claims.
  • Right to object to data processing: FIDANCIA will cease to process the data in the manner you indicate, unless the data requires further processing for compelling legitimate reasons or for the exercise or defence of possible claims.
  • Right to data transfer: in the event that you wish your data to be processed by another company, FIDANCIA will facilitate the transfer of your data to the new data controller.


Models, forms and further information on the rights referred to:Official website of the Spanish Data Protection Agency.


Possibility for withdrawal of consent: if your consent has been given for a specific purpose, you have the right to withdraw it at any time without affecting the legality of the data processing based on the consent prior to its withdrawal.


Possibility of withdrawal of consent: In the event that consent has been given for a specific purpose, you have the right to withdraw your consent at any time without affecting the legality of the data processing based on the consent prior to withdrawal.


How to complain to the Control Authority: If a user considers that there is a problem with the way in which FIDANCIA is handling their data, they may address they complaints to the FIDANCIA Security Officer or to the corresponding data protection authority, this being the Spanish Data Protection Agency in the case of Spain.




Website and hosting: The FIDANCIA Website has an encryption system that allows users to send their personal data securely through standard contact forms, and it is stored on servers contracted by FIDANCIA.


Data collected through the website: The personal data collected will be automatically processed and incorporated into the corresponding files owned by FIDANCIA. You may also provide your information via e-mail and other means of communication.


Email: The email service provider used by FIDANCIA is Outlook


Payment service providers: Through the Website, the Client may access links to third party websites through which to make payments for the services provided by FIDANCIA.


Purpose and legitimisation: The purpose of this data processing is solely to provide you with the information or services that you request.




Presence on networks: FIDANCIA has a profile on some of the main Internet social networks and is responsible for the processing of data published by FIDANCIA or for data that users send privately to FIDANCIA for the purpose of data extraction.


Purpose and legitimacy: The data processing that FIDANCIA will carry out within each of these networks will, at the most, be that the social network will accept corporate profiles. Therefore, when legislation allows this, FIDANCIA will be able to inform its followers about its activities, presentations, offers, as well as provide a personalised customer service by any means that the social network allows.

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